03 Sep 2010 
Support Center » Knowledgebase » Terms & Conditions and Privacy Policy
 Terms & Conditions and Privacy Policy
Solution TERMS AND CONDITIONS

General Returns Policy
You may return new, unopened items sold and fulfilled by whiterabbitpress.com within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error.

Partial Refunds
Partial Refunds may be issued for the following items:

* Any unopened media item or non-media item in original resalable condition that is returned more than 30 days after delivery: up to 80% of item's price.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
* Any book that has obvious signs of use: 50% of item's price.

We cannot accept return for any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap).

* We don't accept returns for items after 90 days of sale.

Electronic Dictionary Warranties
All products are covered by a one year warranty from their respective manufacturers in Japan. White Rabbit Press acts only as a conduit to the manufacturer; in any of, but not limited to, the following events, manufacturers will not repair electronics free of charge: physical damage, dropping, spillage, electric shock, etc. The manufacturer will act at their own discretion in these matters and White Rabbit Press is not responsible for their decisions. The manufacturer is the final arbiter of all disputes and will charge for all repairs if they deem that any event that voided the warranty had occurred. That said, all the manufacturers that we carry are among the world's largest companies and highly dedicated to providing great service.

White Rabbit Express Returns Policy
Due to the unique nature of custom ordered items, we are unable to process refunds or exchanges. We may however make exceptions at our discretion. Please contact customer service with your inquiry.

PRIVACY POLICY

Whiterabbitpress.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting whiterabbitpress.com, you are accepting the practices described in this Privacy Notice.

White Rabbit Press does not disclose buyer's information to third parties.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item, or if you have come to our site via an affiliate partner.

Secure Socket Layer (SSL) Encryption
The security of your personal information is really important to us. For secure e-commerce transactions, all credit card information submissions use Secure Socket Layer (SSL) encryption technology, the most extensively used data encryption coding system.

Information We Use
We never sell, rent, or distribute your personal information to any company under any circumstances. We do not share your e-mail address with other parties - we absolutely hate spam as much as you. If you choose to purchase a product from us, we collect your name, e-mail address, and billing postal address. We collect this information in order to properly process your purchase. If you choose to contact us and provide personal information about yourself, we will use this information only to respond to your inquiry (e.g. if we need to mail you products, we will obviously disclose your name and mailing address to the Post Office). We will not sell or rent personal information to third parties.

Each time you request a page during a visit to whiterabbitpress.com, we collect certain technical information from your computer. This information may include your Internet Protocol (IP) address, your computer's browser type, operating system and the address of a referring website, if any. We collect this information to enhance your experience during your visit to our site and will not sell or rent this information to any third parties. We use this information to analyze general traffic patterns (e.g. what pages are most/least popular, where are most referrals originating, etc.).

This site contains links to other websites. We are not responsible for the content or privacy policies of those third party web sites.

ABOUT US

In accordance with the Act on Specified Commercial Transactions:

Company: White Rabbit Press
Address: 6-13-3-202 Akatsuka, Itabashi, Tokyo Japan 175-0092
Tel: (+81) 03-5997-2883
President: Thomas Maxwell Hodges



Article Details
Article ID: 37
Created On: 02 Apr 2010 06:51 PM

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